Requirement: Introductory, Intermediate and Advanced level Microsoft Office training for delegates working at a military base.
Solution: In order to ensure the best possible use of the training days available, SJM Training conducted an initial Training Needs Analysis so delegates could be assigned to the most relevant sessions that covered the topics aligned to their work. Delegates had varying levels of experience from beginners to intermediate/advanced and most skills had been obtained on a self-teach basis.
The sessions were well received by the delegates who found the tailored content relevant and easy to understand and, most importantly, enjoyable. Subsequent feedback confirmed that delegates were able to put what they learnt into practice back in the office.